FAQ

Add items to your basket and go to checkout. You can pay by Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal or Shop Pay. You will get an order confirmation email within a few minutes.

Email mivorauk@gmail.com as soon as possible with your order number. If the parcel has not been packed yet we will change or cancel it for free. Once it has been dispatched you can still return it under our 30-day policy.

Yes. Every price on Mivora is in GBP and is the full price you pay. There are no extra charges at checkout or on delivery.

We do not run fake sales or countdown timers. When we have a genuine offer it is shown on the product page and applied automatically at checkout.

Payments are processed by Shopify Payments and PayPal on encrypted, PCI-compliant systems. Mivora never sees or stores your full card number.

Your order confirmation email doubles as your receipt. If you need a VAT invoice for a business purchase, email us and we will send one.

Yes — on every order to any UK address, with no minimum spend. Delivery is tracked.

Orders are packed and dispatched within 1–2 working days. Delivery then typically takes 6–12 working days. You will receive a tracking link by email when your parcel leaves the warehouse.

Anywhere in the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands.

No. We deliver duty paid. The price at checkout covers everything; the courier will not ask you for any payment.

Tracking can pause for a few days while a parcel moves between hubs. If there has been no movement for 5 working days, email mivorauk@gmail.com with your order number and we will chase it and, if needed, send a replacement or refund.

If the order has not been dispatched, yes — email us straight away. Once it has left the warehouse the courier cannot redirect it, but you can return it under the 30-day policy.

We deliver to standard UK street addresses. PO boxes and BFPO addresses are not currently supported.

You have 30 days from delivery to return an item for a full refund. For hygiene reasons cosmetics, nail products and hair accessories must be unopened and unused, with any seals intact.

Email mivorauk@gmail.com with your order number and the item you want to return. We reply within one working day with return instructions and the return address.

If the item is faulty, damaged or not what you ordered, we cover return postage in full. For change-of-mind returns you pay the return postage.

Refunds are issued within 14 days of your return arriving, to the original payment method. Your bank may take a further 3–5 working days to show it.

We do not run exchanges. Return the item for a refund and place a new order for the one you want — that is usually quicker for you.

Email us a photo of the damage and the order number within 48 hours of delivery. We will send a replacement or a full refund, whichever you prefer, and you will not need to return the damaged item unless we ask.

Yes. Every product on Mivora is the genuine branded item as described. We do not sell replicas or grey-market decants.

Many of our brands are American, so packaging is printed in fl oz or oz. The metric equivalent is in the product description. If it is missing, ask us and we will check the exact size for you.

It varies by brand. Where a brand states cruelty-free or vegan status we include it in the description; where nothing is stated, assume it has not been certified.

Upright, away from direct sunlight and heat, with the cap tightly closed. Gel polish keeps its texture longest at room temperature; never store it near a UV lamp.

Not when applied and removed properly. Use the adhesive tabs or glue supplied, soak in warm soapy water to remove, and never pull them off. Our guide on press-on nails walks through it step by step.

Yes — email mivorauk@gmail.com with the product and your usual shade in another brand and we will do our best to match it.

Yes. Always do a patch test 48 hours before colouring and follow the manufacturer's instructions exactly. Hair colour is not returnable once the box seal is broken.

No. You can check out as a guest. An account simply lets you see your order history and saves your details for next time.

By email at mivorauk@gmail.com. We reply within one working day, Monday to Friday. There is no phone line — email lets us give you a written answer you can keep.

Use the tracking link in your dispatch email, or open the Track your order page and enter your order number and email address.

We collect only what is needed to process and deliver your order, and never sell your data. Full details are in our Privacy policy.

Yes — every marketing email has an unsubscribe link, and you can also email us to be removed.